Last updated: 2026-10-25. AideaMaker LLC ("AideaMaker," "we," "us," or "our").

These Terms & Conditions ("Terms") are a binding legal agreement between you and AideaMaker LLC and govern your access to and use of this website and everything offered on it — including the Ada Solution Finder, the live industry demo assistants, the "email me a sample" demonstrations, the contact and consultation-request forms, bug reports and screenshots you send us, any account you create, and the client-facing services we provide to customers (the embeddable AI agent, the per-tenant management portal, the hosted agent page, and the electronic-signature of agreements), and access to our AI services through an API key we issue, including our Private AI services (Sections 23a and 23b) (together, the "Service"). By accessing or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Please read Sections 16, 17, 18, and 20 carefully. They disclaim warranties, limit our liability, require you to indemnify us, and require disputes to be resolved by individual arbitration, with a waiver of jury trials and of class and representative actions.

1. Who we are & eligibility

AideaMaker LLC is a Texas limited liability company based in the United States. It builds custom AI-integrated software and websites for small and mid-sized businesses. You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service for or on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms, and "you" includes that entity. You are responsible for ensuring that your use of the Service complies with all laws and regulations that apply to you.

Business use. The Service is offered to businesses and to people acting for a business, trade, or profession, not for personal, family, or household purposes, and by using it you represent that you use it for business purposes. The Service is operated from the United States and is intended for use there. If you use it from anywhere else, you do so on your own initiative and are responsible for complying with local law. Nothing in these Terms limits any right that the law gives you and does not allow to be waived.

2. The Service is informational and free to browse

Browsing this site and using the Solution Finder (Ada), the live industry demo assistants, the sample-email demonstrations, and the contact/consultation forms are provided free of charge, for general informational and evaluation purposes only. The Service helps you understand what custom AI software could do for your business; it is not the software itself. Any actual custom build is a separate, paid engagement governed by a written agreement (Section 9). We may add to, change, suspend, or remove any part of the Service at any time without notice.

Examples and estimates. Scenarios, sample deliverables, results stories, demonstrations, and calculator or estimator outputs on the Service are illustrative only. Unless stated otherwise, the businesses, people, messages, and rates shown are fictional, are not testimonials or typical results, and are not a promise or guarantee of any outcome. Actual results depend on your business and process.

Availability and preview features. Unless a signed written agreement sets a service level, we make no commitment to any availability, uptime, response time, or support hours, and no service credits apply. We may carry out maintenance or make changes that interrupt the Service, except the rental term extension in Section 23b. Features we label beta, preview, trial, or similar are offered for evaluation, may change or end at any time, and are provided as is.

3. AI-generated output — no reliance, no advice, no guarantees

Our AI assistants — including Ada, the live industry demo assistants, any assistant we use to help prepare content on the Service, any written build plan or report, and the sample emails — generate text automatically and may produce output that is inaccurate, incomplete, outdated, biased, or unsuitable for your situation. You acknowledge and agree that:

All AI output is provided for general information only and is not professional, legal, financial, tax, medical, accounting, or other expert advice, and creates no professional relationship.
Any time-savings, throughput, cost, payback, or other figures are illustrative estimates only — not quotes, promises, projections, or guarantees of any result.
You are solely responsible for independently reviewing, verifying, and deciding whether to rely on any output before acting on it, and you assume all risk of doing so.
A binding scope, deliverable, price, or timeline is established only in a signed written agreement following a consultation — never by an assistant, the site, or any automated output.
You will not use any AI output as the only basis for a decision that has a legal or similarly significant effect on a person (for example on employment, credit, housing, insurance, education, health care, or access to essential services) without meaningful human review and any notice the law requires.
Output may be similar to output given to others, and we do not warrant that any output is original, protectable, or free of third-party rights.

You are talking to software. Ada and the demo assistants are automated AI assistants, not people. We do not warrant that the assistants will be available, uninterrupted, secure, or error-free. Conversations with our assistants are logged so we can follow up and improve the Service, and by using an assistant you consent to that recording and to its use as described in our Privacy Policy.

This Section 3 covers AI-generated output on the Service, including output returned through API access under Sections 23a and 23b. It does not describe the paid engagements in Section 9, which are a professional service we perform for you. What you receive from a paid engagement is defined by your written agreement and by Section 10, not by the output of any single tool.

4. Sample-email demonstrations

The "email me a sample" feature sends a one-off demonstration email to an address you provide, to illustrate the kind of message a custom assistant could send. Each such email is clearly labeled a sample, is generated automatically, contains placeholder content, and is not a real appointment, reminder, confirmation, invoice, or notification. By requesting one you confirm that the email address is yours (or that you are authorized to receive mail at it) and that you are requesting the sample for your own evaluation. You may not use this feature to message anyone else, to send unsolicited or harassing mail, or for any unlawful purpose. We may rate-limit, refuse, or discontinue this feature at any time.

5. Pricing — custom builds quoted in writing; published prices for Private AI services

For custom builds, we intentionally do not publish general prices, rate cards, or "starting at" figures, and nothing on this site or generated by any assistant is an offer, quote, or commitment at any stated price or outcome. Project pricing is determined case by case and set only in a written agreement after a consultation.

Where we have provisioned a client portal for you (Section 9 and Section 23), specific fees for care plans, payment packages, or managed hosting are presented inside the authenticated portal and are set by a written agreement or the portal plan you select. Those amounts govern and supersede this section for your engagement.

Where we publish prices, rates, limits, or plans on the Service for Private AI services or AI service API access (Sections 23a and 23b), the prices, rates, and limits shown on the Service when you buy, or for the plan you select, govern that purchase or plan. We may change published prices, rates, and limits by posting the change on the Service. A change applies to future purchases and future use, and it does not change an amount you have already paid for a rental term or a plan period that has already started.

6. Accounts

Some features may require an account. You agree to provide accurate, current, and complete information, to keep it updated, and to keep your credentials confidential. You are responsible for all activity under your account and must tell us immediately of any unauthorized use. We are not liable for any loss or damage arising from your failure to safeguard your credentials. Do not create an account for anyone else or share access. We may suspend, restrict, or terminate an account at any time, including for any violation of these Terms or any risk to the Service or other users.

If you create an account yourself on the Service, you agree to give true information, to hold one account for yourself only, and to confirm your email address before the account can be used.

7. Acceptable use

You agree not to, and not to allow anyone else to:

use the Service for any unlawful, fraudulent, infringing, harmful, deceptive, or abusive purpose;
submit to any assistant or form another person's personal, sensitive, confidential, or regulated data, or any passwords, payment-card numbers, financial-account numbers, or government identifiers;
disrupt, overload, probe, or circumvent the Service or its security or rate limits, send automated, scripted, bulk, or excessive requests, or scrape or harvest data, except that search engines and AI crawlers may read the public pages as our robots.txt file allows, and the API may be used as Sections 23a and 23b allow;
reverse engineer, decompile, or attempt to discover the source code, prompts, models, system instructions, or other underlying components of the Service, or use it to build or train a competing product or model;
use the assistants to generate spam, malware, or unlawful, infringing, defamatory, harassing, hateful, sexually exploitative, or otherwise harmful content, or to impersonate any person or entity;
misrepresent your identity or affiliation, or remove, obscure, or alter any notice, label, or disclaimer (including the "sample" labeling);
use the Service or any AI output to discriminate unlawfully, to mislead people about whether they are dealing with a person or a machine where the law requires that to be disclosed, to manipulate anyone toward harm, or to create sexual content involving minors or intimate images of anyone without consent;
use the Service for any purpose where a failure or an error could lead to death, personal injury, or serious environmental or property damage, such as emergency services, medical diagnosis or treatment, or the control of vehicles, machinery, or critical infrastructure;
frame, mirror, copy, or resell the Service, or access it to build, benchmark, or monitor a competing product or service, including if you are our competitor, without our written consent.

We may investigate and take any action we consider appropriate, including blocking, rate-limiting, removing content, suspending access, and cooperating with law enforcement.

8. Your content, submissions, bug reports & feedback

You retain ownership of the business information and messages you submit. You grant us a worldwide, royalty-free license to use, process, store, and reproduce your submissions for the purpose of operating, securing, and improving the Service and responding to you. You represent that you have the right to submit what you submit and that it does not violate any law or third-party right. Any suggestions or ideas you give us about the Service ("feedback") may be used by us for any purpose without obligation or compensation to you.

For everything you submit, including bug-report text and screenshots:

You are solely responsible for what you submit. Do not include other people's personal data, passwords, payment-card or financial-account numbers, or government identifiers in a screenshot.
You may not submit content that is unlawful, infringing, defamatory, obscene, harassing, or malicious, or that contains malware.
We do not endorse and are not responsible for submitted content, and we may review, remove, or disable it at our discretion without notice.
We respond to valid intellectual-property infringement notices sent through the contact form, and we may remove allegedly infringing content and end the access of repeat infringers (Section 8a).

8a. Copyright and infringement notices

We respect intellectual-property rights and expect our users and clients to do the same. If you believe content on the Service infringes your copyright or other rights, send a notice through the contact form that includes: your physical or electronic signature; identification of the work you claim is infringed; identification of the material you claim is infringing and where it appears on the Service; information reasonably sufficient for us to contact you; a statement that you believe in good faith that the use is not authorized by the owner, its agent, or the law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner. If material you provided was removed and you believe that was a mistake, you may send a counter-notice through the contact form with the information the law requires. We may remove or disable material in response to a notice, restore it in response to a counter-notice where the law allows, and end the access of anyone who repeatedly infringes. A person who knowingly misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages.

9. Custom-software engagements & fees

Custom builds are separate, paid projects. The binding scope, fees, deliverables, milestones, timeline, acceptance, warranty, support, and any optional maintenance or managed hosting are set only in a written agreement entered into after a consultation; that agreement governs the engagement and prevails over these Terms for it. Nothing on this site is an offer or quote at a stated price or outcome.

Nature of our services. Our paid engagements, including custom builds and the client services in Sections 9a and 23, are a professional service performed by our people using their own skill and judgment. We choose and direct the tools we use to do the work, which may include automation and AI. Those tools are the means by which we perform the engagement and are not themselves what you are buying, and we remain responsible for our work, subject to these Terms and your written agreement, whichever tools we use. A custom build is custom software development in which you own the deliverables we create specifically for you, on full payment, as set out in Section 10.

Your materials. You grant us a non-exclusive, royalty-free license to use the content, data, trademarks, and other materials you give us, for the purpose of performing our services and running the client services for you, and you represent that you have the rights needed to grant it.

AI usage is not included: for custom builds you supply and pay for your own AI access, either through your own AI-provider API key(s), paying the provider directly for usage, or through an account for our Private AI services, paying us under Section 23b. You are responsible for complying with each provider's terms and with Section 23b.

9a. Subscriptions, payment packages, and billing (client portal and Service)

Where we provision a client portal for you, you may purchase one-time payment packages or subscribe to a recurring care plan through the portal's billing section. These terms also apply to any subscription you purchase on the Service, including a plan for AI service API access, which you may cancel at any time from the billing page of your account. Prepaid credit and rentals for Private AI services are governed by Section 23b, which prevails over this section for them where the two differ. By purchasing or subscribing, you agree that:

Recurring subscriptions automatically renew at the end of each billing period (monthly or annually, as selected) until you cancel. You must cancel before the renewal date to avoid being charged for the next period.
Authorization. By providing a payment method you authorize us and our payment processors to charge the applicable fees, including recurring renewal fees, to that method.
Before you subscribe. The price, billing period, and renewal terms of the plan you choose are shown before you subscribe, and you agree to them when you subscribe.
Price changes. We may change the price of a recurring subscription for future periods. We will tell you before a change takes effect, and it applies from your next renewal; if you do not agree, cancel before that renewal.
Taxes. Fees are exclusive of taxes unless stated otherwise, and you are responsible for any taxes that apply to your purchase. Where we are required to collect a tax, we add it to the amount charged.
Billing errors. Tell us of any billing error through the contact form within sixty (60) days after the charge; after that, the charge is final to the extent the law allows.
Amounts owed. Cancelling a subscription or ending an engagement does not cancel amounts already due.
Cancellation. You may cancel a recurring subscription at any time from the billing section of your client portal, or by asking us through the contact form. Cancellation stops future renewals and takes effect at the end of the current paid period; there is no pro-rata refund for time remaining in a period unless the written agreement for your engagement says otherwise.
Refunds. One-time payment packages and care-plan fees are non-refundable except where required by applicable law, or where we determine at our sole discretion that a refund is warranted (for example, a duplicate charge, a technical failure that prevented delivery of the service, or a chargeback dispute we concede). Approved refunds are returned to the original payment method. Fees for services already delivered are not refunded.
Failed payments. If a recurring payment fails, we may retry the charge one or more times and may suspend access to the portal, your agent, or the API until payment is current. We are not liable for any interruption resulting from a payment failure.
Chargebacks. If you initiate a chargeback or dispute through your card issuer for a charge that we believe was valid, we may suspend your account and recover any reasonable costs of defending the dispute.
Payment processing. Payments are processed by third-party payment providers under their own terms. We do not store your full card number or banking credentials. You are responsible for ensuring your payment method remains valid and that billing information is accurate.
The terms of Section 5 do not prevent us from charging fees set in your written agreement or the care plan or payment package you select in the portal.

9b. Coupons and gift cards

Where the portal or a payment package offers coupon codes or gift cards, the following apply:

Coupons and gift cards have no cash value and cannot be redeemed for cash, exchanged, or transferred except where required by law.
Coupons apply only to the offer stated at redemption, may carry an expiration date, a minimum-purchase requirement, or other restriction, and are void where prohibited; discounts do not stack unless expressly stated.
Gift-card balances are tracked in the portal and applied automatically to eligible charges until exhausted; unused balances do not expire unless the law requires otherwise, and are not redeemable for cash except where required by law.
We may refuse, cancel, or claw back a coupon or gift-card credit we determine was issued, obtained, or used fraudulently, in error, or in violation of these Terms.

10. Intellectual property

This website is an AideaMaker brand — a product of AideaMaker LLC (aideamaker.com). It and all of its software, designs, text, graphics, logos, branding, and content are owned by AideaMaker LLC or its licensors and are protected by intellectual-property laws; "AideaMaker" and our marks are our trademarks. The Service is © AideaMaker LLC. All rights reserved. Except for the limited license expressly granted in these Terms, no right, title, or interest in the Service is transferred to you. Using the Service grants you no ownership of, or license to, the site or our materials except the limited right to view it for its intended purpose. For a custom-software engagement, ownership is allocated by the written agreement: on full payment you own the deliverables we create specifically for you — your custom system, your content, and your data. We retain ownership of the general methods, techniques, frameworks, tools, libraries, and know-how we use or develop to build software, and may build similar systems for other clients. We will not reuse your confidential data or content.

Our retained materials. Where a deliverable includes any of those general methods, tools, libraries, or other materials that we own or license ("retained materials"), they remain ours. On full payment we grant you a non-exclusive, perpetual, royalty-free license, transferable only together with the deliverable, to use the retained materials as part of that deliverable for your own business. Third-party and open-source components remain under their own licenses.

AI output. As between you and us, and subject to these Terms and to any payment due, you may use the AI output generated for you through the Service for your lawful business purposes. We keep all rights in the Service itself.

AideaMaker LLC is the owner and operator of the Service. AideaMaker LLC does not receive postal mail; all contact is through the contact form (see Section 14).

11. Confidentiality

We treat the non-public business information you share with us as confidential, protect it with reasonable care, and use it only to respond to you, prepare your consultation, perform our services, and operate, secure, and improve the Service, except as required by law. This does not cover information that is or becomes public through no fault of ours, that we already knew or lawfully receive from someone else, or that we develop independently. Please do not send us trade secrets or other highly sensitive information before a written agreement is in place.

Our non-public information is confidential too, including our proposals, quotes, agreements, portal and API materials, plans, and anything we mark or describe as confidential. You will use it only to evaluate or use our services, share it only with your people who need it for that purpose and are bound to keep it confidential, and protect it with at least reasonable care. A signed written agreement with its own confidentiality terms prevails over this section.

12. Privacy & analytics

Your use of the Service is also governed by our Privacy Policy. We collect usage, diagnostic, and analytics data, including the network address and browser details of requests, to operate, secure, and improve the Service. We use this data in aggregate, do not sell it, and do not use it to train any public AI model. We implement reasonable security measures, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12a. Monitoring and logging

Your use of the Service is logged, including sign-ins, settings changes, user-management, content, contract, and billing actions in the admin console, client portal, and agent console. These records are kept for security, accountability, and troubleshooting, and may be reviewed by authorized administrators. You have no expectation of privacy in your use of the Service.
Requests to the Service may be recorded with technical details such as the network address, the page requested, and browser information. Abusive activity may be blocked, automatically or by administrators, and a block may apply across AideaMaker LLC's services.

13. Communications & consent

By submitting a form or asking an assistant to email you, you consent to receive service-related and transactional messages about your request, and, if you opt in, a limited number of follow-ups. Every non-transactional message includes an unsubscribe link, and you may opt out at any time. You are responsible for the accuracy of any contact details you provide.

Electronic communications. You agree that we may give you agreements, notices, disclosures, and other communications electronically, by email, on the Service, or in your portal, and that they satisfy any legal requirement that they be in writing.

Business outreach. We may contact businesses about our services using business contact information that is publicly available or that was provided to us. If we contact your business about our services, each message identifies us as the sender, includes the information the law requires, and gives a working way to unsubscribe, and we stop when you ask, whether by the unsubscribe link, by replying, or through the contact form. We do not make automated calls or send text messages to you unless you agree to them separately.

14. Contact & notices — we do not receive postal mail

The only way to reach us is the contact form at aideamaker.com/contact. We do not publish a contact email address or telephone number, and we do not receive, monitor, open, or accept postal mail, couriered items, or any physical deliveries — any mail or delivery addressed to AideaMaker LLC will not reach us and should not be sent. Send all communications, requests, and any notice you wish or are permitted to give us through the contact form; we will respond to the address you provide. We may give you notice by email, by posting on the site, or through the Service.

A notice we give you is effective when we send it to the email address on file for you or post it on the Service. Nothing in this section limits service of legal process in any manner the law allows.

15. Third-party services

The Service may rely on or link to third-party services (for example, AI providers, email-delivery providers, or hosting). We do not control and are not responsible for third-party services, their content, or their terms, and a reference or link is not an endorsement. Your use of a third-party service is governed by that party's terms. Third-party services the Service depends on, including AI, hosting, network, email, and payment services, may change, limit, or stop what they provide, and we may change the providers we use at any time. We are not responsible for their acts, omissions, outages, or changes.

Comparisons. Pages that compare our services with other products, services, or approaches (for example, general-purpose chatbots, packaged software, or hiring staff) give our opinion based on information available when written. Third-party products change, and we do not guarantee that any comparison is complete, current, or accurate. Third-party product names and marks belong to their owners and are used only to identify those products; their use implies no affiliation with, sponsorship by, or endorsement from those owners.

16. Disclaimers

THE SERVICE AND ALL CONTENT AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY OUTPUT OR ESTIMATE WILL BE ACCURATE OR SUITABLE, OR THAT DEFECTS WILL BE CORRECTED. THIS INCLUDES ANY ANSWER, STATEMENT, OR ACTION OF AN AI AGENT, WHETHER GIVEN TO YOU OR TO YOUR VISITORS, AND ANY BUSINESS RESULT, LEAD, SALE, OR SAVING. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OR IN A SIGNED WRITTEN AGREEMENT. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIDEAMAKER AND ITS AFFILIATES, OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICE OR ANY AI OUTPUT, AGENT ANSWER OR ACTION, OR ESTIMATE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMIT APPLIES TO ALL CLAIMS COMBINED, AND AMOUNTS YOU PAY TO ANYONE ELSE, SUCH AS YOUR AI PROVIDER, ARE NOT AMOUNTS PAID TO US. Liability under a separate written custom-software agreement is governed by that agreement. These limits are a fundamental basis of the bargain and apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law; where the law does not allow a limit, our liability is limited to the fullest extent the law does allow. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18. Indemnification

You will indemnify, defend, and hold harmless AideaMaker LLC and its affiliates, owners, members, managers, officers, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

your use of the Service, including any use under your account, credentials, or keys;
your content, submissions, data, and materials;
your websites, your portal users, and the visitors and end users who interact with your agent or hosted page, including anything your agent tells them or does for them and any claim they bring;
your AI provider, your keys, and your dealings with any third party;
your violation of these Terms, of any law (including privacy, recording, marketing, and consumer-protection laws), or of any third-party right; or
your reliance on any AI output.

We may choose to control the defense of any claim with counsel we select, and you will cooperate with us and bear the reasonable costs. You may not settle any claim in a way that affects us without our written consent. We give no indemnity under these Terms; any indemnity from us is only as stated in a signed written agreement.

19. Termination

You may stop using the Service at any time. We may suspend or terminate your access to all or part of the Service at any time, with or without cause or notice. When your access ends, your right to use the Service ends, amounts already due remain payable, and we may delete your account and data after termination, so export anything you need before then (Section 25). Provisions that by their nature should survive termination — including Sections 3, 5, 8, 8a, 9, 9a, 10, 11, 12a, 13, 15, and 16–26 — survive.

20. Governing law & dispute resolution

These Terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-laws rules; the Federal Arbitration Act governs this Section 20. Please first try to resolve any dispute informally through the contact form at aideamaker.com/contact, describing the dispute and the relief you want. If a dispute is not resolved within 30 days, you and AideaMaker agree it (including any question of arbitrability) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or, if you are a business, its Commercial Arbitration Rules), together with any of its supplementary rules for multiple or mass cases, seated in Bexar County, Texas; an individual may take part in any hearing by video or telephone. If the American Arbitration Association cannot or will not administer the arbitration, a court may appoint an arbitrator. The arbitrator's award will be final and binding, and judgment may be entered in any court of competent jurisdiction. You and AideaMaker waive any right to a jury trial and to participate in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class proceeding. If twenty-five (25) or more similar demands are filed against us by or with the help of the same or coordinated counsel, they will be administered in stages under those supplementary rules, and both sides will cooperate in good faith to resolve them efficiently. If the class or representative waiver is found unenforceable for any claim, that claim alone must be brought in court as described below and not in arbitration. Either party may instead bring a qualifying individual claim in small-claims court, and either party may seek injunctive or equitable relief, without posting a bond where the law allows, in a court of competent jurisdiction in Bexar County, Texas to protect its intellectual property or confidential information. For any dispute that is not arbitrated, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Bexar County, Texas. Any claim must be brought within two (2) years after it arises, or it is permanently barred to the extent allowed by law. Each party bears its own attorneys' fees unless the arbitrator awards fees as authorized by applicable law; AAA filing fees are governed by the AAA fee schedule.

21. Changes to these Terms

We may update these Terms at any time. The current version always governs, and material changes take effect when posted with a new "last updated" date; your continued use after a change means you accept it. Material project terms are set by your written agreement, which prevails over these Terms for that engagement. Changes apply only going forward: a change to Section 20 does not apply to a dispute that arose, or that you told us about, before the change was posted. Where you have an account we may also tell you of a material change by email or in the Service, and where the law requires your agreement to a change, we will ask for it.

22. General

These Terms, together with the Privacy Policy and any written agreement for a paid engagement, are the entire agreement between you and us regarding the Service and supersede prior understandings. If documents conflict, a signed written agreement prevails for its engagement, then the plan or order you accepted in the portal or on the Service, then these Terms. In accepting these Terms you are not relying on any statement, promise, or representation that is not set out in them or in a signed written agreement. If any provision is held unenforceable, the rest remain in effect and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, and any attempt to do so is void; we may assign them to an affiliate or in connection with a merger, acquisition, change of control, or sale of assets. These Terms bind and benefit the parties' permitted successors and assigns, and they give no rights to anyone else, except the protected persons named in Sections 17 and 18. Nothing here creates a partnership, agency, employment, or joint venture. Headings are for convenience only, "including" means "including without limitation," and the English version governs. If you are a government entity, any term that the law that applies to you does not allow you to accept does not apply to you to that extent, and the rest remain in effect.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages or changes of third-party services (including AI, hosting, and network providers), internet or power failures, cyberattacks, labor disputes, government action, natural disasters, epidemics, or war. This does not excuse any payment you owe.

22a. Export controls and sanctions

You may use, export, or re-export the Service only as United States law and any other law that applies allow. You represent that you are not located in, organized in, or ordinarily resident in a country or region subject to comprehensive United States sanctions, and that you are not on, or owned or controlled by anyone on, any United States government list of prohibited or restricted parties. You will not use the Service for any purpose that export-control or sanctions laws prohibit, and we may refuse or end access to comply with those laws.

23. Embeddable AI agent & hosted services (clients)

As part of a paid engagement we may provision for you an embeddable AI agent (a chat agent you place on your own website through a snippet we supply), a per-tenant management portal at a subdomain we assign, and/or a hosted agent page we host for you. These client services are part of the Service and are also governed by your written agreement (Section 9), which prevails if it conflicts with these Terms. If you use them, you ("Tenant") agree that:

License. For the term of your engagement we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the agent snippet, the agent console, and the hosted agent page for your own business, on the domains you have verified. You may not exceed your plan or limits, share access beyond the people you invite, or circumvent spend or usage limits, domain verification, or any other technical restriction, and we may suspend or revoke the license for any violation of these Terms.
Your responsibility for your sites and your users. You are responsible for the websites on which you embed the agent, for the people you invite to your portal (each portal user acts for you, and "owner" users can manage your configuration, keys, and limits), and for the end users and visitors who interact with your agent. You will use the services only for your own lawful business and will not enable, embed, or resell them for anyone else.
Your own AI access. The agent runs on AI access that you supply: your AI-provider API key or, where we offer the choice, a key from your own account for our Private AI services (Section 23b). You pay for all usage under it, to the provider directly or to us under Section 23b, you are responsible for complying with the provider's terms and with Section 23b, and you authorize us to send your agent's requests to the provider or service you choose on your behalf. We are not a party to, and are not responsible for, your relationship with any AI provider. The promise about content in Section 23b covers the Private AI services themselves; your agent, portal, and hosted page keep what they are built to keep (Section 25). We protect the key you provide and do not display it back to you in full once saved; you must be the authorized holder of any key you submit. We are not responsible for loss, misuse, or unauthorized use of your key that results from you or someone you authorized sharing it, storing it insecurely elsewhere, or granting portal access to someone you should not have trusted — report a suspected compromise through the contact form and rotate the key with your provider immediately.
Widget use is limited and treated as untrusted. Use of the embedded agent widget is limited to your verified domains. A visitor interacting with the widget receives no elevated capability, no access to your portal or account, and no ability to act on your behalf beyond generating a chat reply — we treat all visitor input to the widget as untrusted, and nothing it sends grants a capability that was not explicitly configured.
API and portal credentials. Where we issue an API key or other credential for your portal or agent, it is confidential, provisioned to you alone, and you are responsible for all activity under it. We may rate-limit, rotate, or revoke any such credential at our discretion to protect the Service, and you must notify us promptly through the contact form if you believe one has been compromised.
Spend and usage limits; automatic suspension. You set spend and usage limits for your agent. We enforce them automatically and will automatically pause ("suspend") the agent when a limit is reached; the agent will not answer again until you raise the limit or the limit period resets. Limits, pausing, and any alerts are provided as a convenience on a best-effort basis and are not a guarantee against overage; you remain responsible for all usage and charges incurred under your key. We do not guarantee the agent will be available, uninterrupted, accurate, or error-free, and Sections 3, 16, and 17 apply fully to the agent's output and availability.
Content and conduct. You will not use the agent, portal, or hosted page to violate Section 7 (Acceptable use), to handle data you are not permitted to handle, or in any way that creates risk to the Service or others. We may suspend or remove any agent, domain, key, or account, and verify domain ownership before serving, to protect the Service, comply with law, or address non-payment, abuse, or risk.
What your agent says and does. You decide what your agent covers and you review its configuration. As between you and us, you are responsible for every answer, statement, offer, and action of your agent toward your visitors, and for honoring, correcting, or disclaiming it. We are not a party to your dealings with your visitors and have no obligation to them.
Notices to your visitors. You will tell your visitors that they are dealing with an automated AI assistant wherever the law requires it, and give them your own terms and privacy notice covering the agent, including any notice or consent the law requires for recording, keeping, or processing their conversations.
Regulated and sensitive uses. The client services are not designed for, and you will not use them for, health information protected by law, payment-card data, information about children under 13, other regulated data, sites directed to children, or advice that requires a professional license, unless we agree to it in a signed writing.
Hosted content. You grant us a non-exclusive, royalty-free license to host, store, copy, display, and process the content and marks you provide for your agent and hosted page, only to provide the services to you. You are responsible for that content, and we may remove it if it violates these Terms or the law.

23a. AI service API access

We may allow you to connect to our AI services through an application programming interface (the "API"), either under a plan you subscribe to on the Service, under an account for our Private AI services (Section 23b), or under our written authorization. We may decline any request for access. If you use the API, you agree that:

Access only with a key we issue. The API may be used only with an API key that we issue to you. Any request that does not carry a valid key we issued is rejected, and any request that comes from a site, system, or source we have not authorized for that key may be rejected. We may refuse any request for access, and we may limit, suspend, rotate, or revoke any key or any access at any time, with or without notice or cause.
Your keys, your responsibility. Each key is confidential and is issued to you alone. You may not share, sell, resell, sublicense, lend, or transfer a key or access to the API, or use the API to provide a service to anyone else, unless we agree in writing. You are responsible for all use of your keys and for keeping them secure, including use by anyone who obtains a key from you or your systems. Tell us promptly through the contact form if you believe a key has been compromised.
Usage limits. Where you subscribe to a plan, the limits for that plan apply to your account as a whole, however many keys you hold. They may include the volume and rate of requests, the features you may use, and where you may use the API from. We may set and change these limits at any time. You may not exceed or circumvent them, including by using more than one key or account.
Plan, payment, and duration. Your access lasts while your plan is in effect. It stops when the plan ends or is cancelled, and we may suspend or stop it if a payment fails and is not made current after a short grace period. Renewal, cancellation, and refunds follow Section 9a, and credit and rentals for Private AI services follow Section 23b.
Acceptable use. Section 7 applies to all API use. You may not use the API, or any output from it, to develop, train, or improve any AI model or any product or service that competes with ours; you may not probe, test, or attempt to defeat its security or limits; and you may not send through it any data you are not permitted to process, or other people's passwords, payment-card or financial-account numbers, government identifiers, or special-category or regulated personal data except as expressly agreed in writing.
No guarantees. We do not guarantee that the API will be available, uninterrupted, timely, or error-free, or that it will have any particular capacity or feature, and a request may be refused when the service is busy. Output returned through the API is AI-generated output under Section 3, and Sections 16, 17, and 18 apply fully to the API and its output. We may change, limit, or discontinue the API, or any part of it, at any time.
Security monitoring. All attempts to access the API, successful or not, are logged under Section 12a. Attempts without a valid key, or from a source not authorized for the key used, may be treated as a possible attack and may be blocked, investigated, and reported, and we may cooperate with law enforcement.
Your data. You are responsible for the content you send through the API and for any notice or consent the law requires for it. We process it to provide, secure, and support the API, as described in Sections 12 and 23b and our Privacy Policy.
Written agreement. Any written agreement between you and us covering API access prevails over this section where they conflict. When your access ends, you must stop using the API and every key issued to you.

23b. Private AI services

Private AI services give you access to the AI models that we list on the Service, through the API and related tools on the Service such as a test console ("Private AI"). This Section 23b applies to Private AI in addition to Section 23a and the rest of these Terms, and it prevails over Section 9a for credit and rentals. If you use Private AI, you agree that:

Accounts and free test access. You may need an account to use Private AI, and Sections 6 and 23a apply to it. A free account gives limited test access, such as a limited set of test commands and a limited amount of use, at no charge. We may set, change, or end the scope of test access at any time, and may suspend or delete a test account or key that is inactive. Test access is for evaluating Private AI, not for production or commercial use, is provided as is, and may not be used to avoid the limits that apply to paid use, including by opening more than one account.
Models. We decide which models are available. We may add, change, replace, limit, reserve, or remove a model, or change how it is offered, at any time, and a model may be unavailable while it is reserved for a rental. Output can differ from one model to another and from one time to another. Some models are made by others and offered under their own licenses; you will follow any license condition that we identify on the Service for a model you use.
Prepaid credit. You may pay for Private AI use by buying credit in advance. Credit is a prepaid right to use Private AI. It is used up as you use Private AI, at the rates shown on the Service when the use occurs, and it is not money, a deposit, or a stored-value account. It earns no interest, has no cash value, cannot be redeemed for cash, and cannot be transferred, except where the law requires otherwise. Credit expires at the end of the period we state when you buy it, and expired credit is forfeited. When your credit is used up, requests that need credit are refused until you buy more. We measure use periodically, so a small amount of use may be recorded after your credit reaches zero; we may deduct it from your next purchase, and you remain responsible for it. Our records of your use are presumed correct unless you show a mistake. Credit you buy can be used for any model on the Service that is paid for with credit, or applied to a rental. Volume discounts shown on the Service apply when you buy. Credit is not refundable, except that if we are unable to provide the Service, we refund the unused part of what you paid for it, and except where applicable law requires a refund or where we decide in our discretion that a refund is warranted because of our error, such as a duplicate charge or a charge for use that did not occur. Section 9a applies to taxes and chargebacks.
Tiers and limits. Your account is subject to usage limits, which may include the rate and volume of requests, the number of requests at the same time, and spending in a period, and which may depend on a tier that we assign to your account based on your purchases. We show the limits that apply to your account on the Service. We may set or change limits, and apply different limits to different accounts, at any time. You may not exceed or circumvent them, and we may refuse, queue, or slow any request that exceeds one.
Rentals: request and approval. You may request a rental of a model for the term stated when you request it. A rental is only a request until we approve it. We review each request and may approve or decline it in our discretion, including for reasons of eligibility, intended use, capacity, security, or compliance (including Section 22a), and you must give accurate information about your intended use. Before you buy, we tell you how long we may take to decide; if we have not approved a request within that time, it is declined automatically. We do not promise that a rental is available, we may limit the number of rentals at any time, and a pending request holds an available rental until it is approved or declined.
Rentals: payment. When you request a rental, your payment method is authorized for the amount but not charged. We charge it when the rental is ready for you. If we decline the request, or it is declined automatically, the authorization is released and you are not charged; how quickly your card issuer or bank releases the hold is outside our control. We grant access to a rental only after it is paid in full. You may pay with prepaid credit, in full or in part.
Rentals: what a rental grants. Exclusive use of the rented model, according to the specifications listed on the Service and in your signed rental contract, for the whole term. The term starts when the rented model is ready for you and we tell you, by email or in your account, and it ends at the end of the stated term, when your access to the rented model ends. From the start of the term to its end we reserve the rented model for you and do not offer that model's capacity to anyone else through Private AI. Exclusive use applies only to the rented model. It does not prevent us from maintaining, securing, testing, and repairing the service or from complying with the law, and it is not a promise of any level of availability, speed, or output; Section 2 applies to a rental, except as the next paragraph provides.
Rentals: time lost. If the rented model is unavailable to you during the term, we extend the end of your term and your access by the time lost. This is your sole remedy for that time, and no credit or refund is owed for it, other than time lost because of you or your systems, a suspension under these Terms, or events outside our reasonable control (Section 22). If we suspend or end your access because you violated these Terms, nothing is owed for the rest of the term.
Rentals: renewal. Only the original purchaser may renew a rental, at any time before it ends; each renewal starts when the current term ends.
Rentals: automatic renewal. The original purchaser may turn on automatic renewal. While it is on, we charge the saved payment method for the next term before the current term ends, at the renewal price shown on the Service, which includes the discount for automatic renewal, and we remind you before each charge. You can turn it off in your account at any time before a charge. If a charge fails, we tell you, and the rental ends when its term ends unless you pay before then.
Rentals: wait list. When no rental is available you may join a wait list by paying the deposit shown on the Service; it is refundable on request until the rental you asked for becomes available; when it becomes available we tell you, the deposit becomes non-refundable and the rest of the price is due at once; if the rest is not paid within the time shown on the Service, the place passes to the next person and the deposit is kept.
Rentals: refunds. Once your access is enabled, the amount paid for a rental is non-refundable, except where applicable law requires otherwise. If we cannot start a rental you have paid for, we return what you paid: card payments to the card and credit as credit.
Your content and our records. The content you send to Private AI, including through the API and the test console, and the answers returned to you, pass through our API gateway without being written to our databases, logs, or backups. We do not use that content to train or improve any model, and we do not read or review it. Unless the law requires otherwise, we will not keep that content; if a legal order requires us to keep or disclose information about your use, we will tell you first where the law allows. We do keep technical usage records, not content, to bill, limit, secure, and run the service, for the period stated in our Privacy Policy, and Sections 12 and 12a apply to them, as do the account, credit, rental, and payment records that our Privacy Policy describes. This promise is about what we keep. It is not a guarantee that transmission or processing is secure or error-free (Section 12), and it does not reach your own systems or any website, portal, agent, or product that uses Private AI, including ours, each of which keeps what its own pages and these Terms say it keeps (for example, Section 25).
Acceptable use. Sections 7 and 23a apply to all use of Private AI. In particular, you will not use Private AI or its output for anything unlawful, deceptive, or harmful; for a purpose where an error could cause death, injury, or serious damage; to reverse engineer, probe, or try to discover the models, prompts, or other components behind it; to develop or train a competing model or service; or to resell, share, or provide it to anyone else unless we agree in writing. We may rate-limit, refuse, suspend, or end any use or any key at any time to protect the service, other users, or the law.
Regulated and sensitive data. The word "private" describes how we handle content, not what data suits the service. Private AI is not designed for, and you will not send through it, health information protected by law, payment-card data, information about children under 13, or other regulated or special-category personal data, unless we agree in a signed writing (Sections 23 and 23a). You remain responsible for what you send and for any notice or consent the law requires.
No capacity or availability promise. Private AI used from credit or test access is provided on a shared, as-available basis. We do not reserve capacity for it, and requests may be refused, slowed, or interrupted when the service is busy, when a model is reserved or unavailable, or for maintenance. No service level or service credit applies (Section 2).
Output and liability. Output from Private AI is AI-generated output under Section 3, and Sections 3, 16, 17, and 18 apply fully to Private AI, to credit and rentals, and to its output.
Export and sanctions. Section 22a applies. When you open an account, buy credit, or request a rental, you confirm that your use and location comply with it, and we may screen requests and refuse or end access to comply.
Products that use Private AI. Where an AideaMaker product, portal, or build we deliver to you uses Private AI through a key from your account, this Section applies to that key, and the use under it is yours and is charged to your account.
Ending. You may stop using Private AI or close your account at any time, and we may suspend or end your account, keys, credit, or rentals as Sections 19 and 23a describe. If we end your access because you violated these Terms, your remaining credit is forfeited. Except where applicable law requires otherwise, unused credit is non-refundable when your account ends. A signed written agreement for Private AI prevails over this Section where they conflict.

24. Electronic signatures (ESIGN/UETA)

Where we provide an agreement for electronic signature (for example through a secure signing link), you consent to do business electronically and to use electronic records and electronic signatures. You agree that your electronic signature is your legal signature and is as valid and enforceable as a handwritten one under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), that you are the person identified and are authorized to sign, and that the signed record and its associated audit trail (including the signing records we keep) may be used as evidence of the agreement and your consent. You may request a paper copy of a signed agreement, and you may withdraw consent to transact electronically before signing, through the contact form — withdrawing consent means we may be unable to provide the relevant service electronically. You are responsible for keeping your signing link confidential and for the accuracy of the information you provide when signing.

25. Tenant & end-user data

For the client services in Section 23, the conversations between your agent and your visitors, the leads it captures, and the knowledge and configuration you add are your data. As between you and us, you are responsible for that data and for giving your visitors any privacy notice and obtaining any consent the law requires for an AI assistant that records and processes their messages; we process it only to operate, secure, and support the services for you, as described in our Privacy Policy. We do not sell your data and do not use it to train any public AI model. Agent conversations are retained for a limited period on a rolling basis and you can export or delete your data from the portal; captured leads are kept separately so they are not lost to that rolling deletion. We are not a backup service: you are responsible for exporting and keeping your own copies of data you need. To the maximum extent permitted by law, AideaMaker LLC is not liable for any loss, corruption, or unavailability of data stored in the Service, including data removed by rolling deletion. We may remove content that exceeds limits, is inactive, or that we reasonably believe is unlawful or infringing. You must not store in the agent, knowledge base, or portal any data you are not permitted to process, and you will not submit other people's passwords, payment-card or financial-account numbers, government identifiers, or special-category or regulated personal data except as expressly agreed in writing.

Where privacy law treats you as the business or controller of personal data in your data and us as your service provider or processor, we process that data only on your instructions as set by these Terms, any written agreement, and your configuration of the services. We keep it confidential, require the people and providers who process it for us to protect it, do not sell or share it or use it for any other purpose except as the law allows, help you respond to requests from individuals where the law requires and the services allow, tell you of a security breach affecting it as the law requires, and delete it at the end of the services as described above. Any further data-processing terms are set in a signed written agreement. We may use information that does not identify you or any person, such as aggregated usage statistics, to operate and improve the Service.

26. How to reach us

Use the contact form at aideamaker.com/contact for any question about these Terms, including any legal or privacy request. As noted in Section 14, we do not receive postal mail and do not publish a contact email address or phone number; the form delivers your message to our private inbox and we reply to the address you provide.