Legal

Terms & Conditions

The plain rules for using AideaMaker. Questions? Reach us through the contact form — it's the only way to get in touch.

Terms & Conditions

Last updated: 2026-07-28. AideaMaker LLC ("AideaMaker," "we," "us," or "our").

These Terms & Conditions ("Terms") are a binding legal agreement between you and AideaMaker LLC and govern your access to and use of this website and everything offered on it — including the Ada Solution Finder, the live industry demo assistants, the "email me a sample" demonstrations, the contact and consultation-request forms, any account you create, and the client-facing services we provide to customers (the embeddable AI agent, the per-tenant management portal, the hosted agent page, and the electronic-signature of agreements) (together, the "Service"). By accessing or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who we are & eligibility

AideaMaker LLC builds custom AI-integrated software and websites for small and mid-sized businesses. You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service for or on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms, and "you" includes that entity.

2. The Service is informational and free to browse

Browsing this site and using the Solution Finder (Ada), the live industry demo assistants, the sample-email demonstrations, and the contact/consultation forms are provided free of charge, for general informational and evaluation purposes only. The Service helps you understand what custom AI software could do for your business; it is not the software itself. Any actual custom build is a separate, paid engagement governed by a written agreement (Section 9). We may add to, change, suspend, or remove any part of the Service at any time without notice.

3. AI-generated output — no reliance, no advice, no guarantees

Our AI assistants — including Ada, the live industry demo assistants, the Spark copilot, any written build plan or report, and the sample emails — generate text automatically and may produce output that is inaccurate, incomplete, outdated, biased, or unsuitable for your situation. You acknowledge and agree that:

  • All AI output is provided for general information only and is not professional, legal, financial, tax, medical, accounting, or other expert advice, and creates no professional relationship.
  • Any time-savings, throughput, cost, payback, or other figures are illustrative estimates only — not quotes, promises, projections, or guarantees of any result.
  • You are solely responsible for independently reviewing, verifying, and deciding whether to rely on any output before acting on it, and you assume all risk of doing so.
  • A binding scope, deliverable, price, or timeline is established only in a signed written agreement following a consultation — never by an assistant, the site, or any automated output.

We do not warrant that the assistants will be available, uninterrupted, secure, or error-free. Conversations with our assistants are logged so we can follow up and improve the Service (see our Privacy Policy).

4. Sample-email demonstrations

The "email me a sample" feature sends a one-off demonstration email to an address you provide, to illustrate the kind of message a custom assistant could send. Each such email is clearly labeled a sample, is generated automatically, contains placeholder content, and is not a real appointment, reminder, confirmation, invoice, or notification. By requesting one you confirm that the email address is yours (or that you are authorized to receive mail at it) and that you are requesting the sample for your own evaluation. You may not use this feature to message anyone else, to send unsolicited or harassing mail, or for any unlawful purpose. We may rate-limit, refuse, or discontinue this feature at any time.

5. No public pricing — billing governed by written agreement or portal plan

We intentionally do not publish general prices, rate cards, or "starting at" figures on the public site, and nothing on this site or generated by any assistant is an offer, quote, or commitment at any stated price or outcome. Project pricing is determined case by case and set only in a written agreement after a consultation.

Where we have provisioned a client portal for you (Section 9 and Section 23), specific fees for care plans, payment packages, or managed hosting are presented inside the authenticated portal and are set by a written agreement or the portal plan you select. Those amounts govern and supersede this section for your engagement.

6. Accounts

Some features may require an account. You agree to provide accurate, current, and complete information, to keep it updated, and to keep your credentials confidential. You are responsible for all activity under your account and must tell us immediately of any unauthorized use. Do not create an account for anyone else or share access. We may suspend, restrict, or terminate an account at any time, including for any violation of these Terms or any risk to the Service or other users.

7. Acceptable use

You agree not to, and not to allow anyone else to:

  • use the Service for any unlawful, fraudulent, infringing, harmful, deceptive, or abusive purpose;
  • submit to any assistant or form another person's personal, sensitive, confidential, or regulated data, or any passwords, payment-card numbers, financial-account numbers, or government identifiers;
  • disrupt, overload, probe, or circumvent the Service or its security or rate limits, send automated, scripted, bulk, or excessive requests, or scrape or harvest data;
  • reverse engineer, decompile, or attempt to discover the source code, prompts, models, system instructions, or other underlying components of the Service, or use it to build or train a competing product or model;
  • use the assistants to generate spam, malware, or unlawful, infringing, defamatory, harassing, hateful, sexually exploitative, or otherwise harmful content, or to impersonate any person or entity;
  • misrepresent your identity or affiliation, or remove, obscure, or alter any notice, label, or disclaimer (including the "sample" labeling).

We may investigate and take any action we consider appropriate, including blocking, rate-limiting, removing content, suspending access, and cooperating with law enforcement.

8. Your content, submissions & feedback

You retain ownership of the business information and messages you submit. You grant us a worldwide, royalty-free license to use, process, store, and reproduce your submissions for the purpose of operating, securing, and improving the Service and responding to you. You represent that you have the right to submit what you submit and that it does not violate any law or third-party right. Any suggestions or ideas you give us about the Service ("feedback") may be used by us for any purpose without obligation or compensation to you.

9. Custom-software engagements & fees

Custom builds are separate, paid projects. The binding scope, fees, deliverables, milestones, timeline, acceptance, warranty, support, and any optional maintenance or managed hosting are set only in a written agreement entered into after a consultation; that agreement governs the engagement and prevails over these Terms for it. Nothing on this site is an offer or quote at a stated price or outcome. AI usage is not included: for custom builds you supply and pay your own AI-provider API key(s) and pay the provider directly for usage, and you are responsible for complying with each provider's terms.

9a. Subscriptions, payment packages, and billing (client portal)

Where we provision a client portal for you, you may purchase one-time payment packages or subscribe to a recurring care plan through the portal's billing section. By purchasing or subscribing, you agree that:

  • Recurring subscriptions automatically renew at the end of each billing period (monthly or annually, as selected) until you cancel. You must cancel before the renewal date to avoid being charged for the next period.
  • Cancellation takes effect at the end of the current paid period; there is no pro-rata refund for time remaining in a period unless the written agreement for your engagement says otherwise.
  • Refunds. One-time payment packages and care-plan fees are non-refundable except where required by applicable law, or where we determine at our sole discretion that a refund is warranted (for example, a duplicate charge, a technical failure that prevented delivery of the service, or a chargeback dispute we concede). Approved refunds are returned to the original payment method. Fees for services already delivered are not refunded.
  • Failed payments. If a recurring payment fails, we may retry the charge one or more times and may suspend access to the portal or your agent until payment is current. We are not liable for any interruption resulting from a payment failure.
  • Chargebacks. If you initiate a chargeback or dispute through your card issuer for a charge that we believe was valid, we may suspend your account and recover any reasonable costs of defending the dispute.
  • Payment processing. Payments are processed by third-party providers (Stripe, PayPal) under their own terms. We do not store your full card number or banking credentials. You are responsible for ensuring your payment method remains valid and that billing information is accurate.
  • The terms of Section 5 (no public pricing) do not prevent us from charging fees set in your written agreement or the care plan or payment package you select in the portal.

9b. Coupons and gift cards

Where the portal or a payment package offers coupon codes or gift cards, the following apply:

  • Coupons and gift cards have no cash value and cannot be redeemed for cash, exchanged, or transferred except where required by law.
  • Coupons apply only to the offer stated at redemption, may carry an expiration date, a minimum-purchase requirement, or other restriction, and are void where prohibited; discounts do not stack unless expressly stated.
  • Gift-card balances are tracked in the portal and applied automatically to eligible charges until exhausted; unused balances do not expire unless the law requires otherwise, and are not redeemable for cash except where required by law.
  • We may refuse, cancel, or claw back a coupon or gift-card credit we determine was issued, obtained, or used fraudulently, in error, or in violation of these Terms.

10. Intellectual property

This website is an AideaMaker brand — a product of AideaMaker LLC (aideamaker.com). It and all of its software, designs, text, graphics, logos, branding, and content are owned by AideaMaker LLC or its licensors and are protected by intellectual-property laws; "AideaMaker" and our marks are our trademarks. Using the Service grants you no ownership of, or license to, the site or our materials except the limited right to view it for its intended purpose. For a custom-software engagement, ownership is allocated by the written agreement: on full payment you own the deliverables we create specifically for you — your custom system, your content, and your data. We retain ownership of the general methods, techniques, frameworks, tools, libraries, and know-how we use or develop to build software, and may build similar systems for other clients. We will not reuse your confidential data or content.

11. Confidentiality

We treat the business information you share as confidential and use it only to respond to you, prepare your consultation, and operate, secure, and improve the Service, except as required by law.

12. Privacy & analytics

Your use of the Service is also governed by our Privacy Policy. We use first-party, cookieless analytics and do not use tracking cookies or third-party advertising trackers; we do not derive your location from your IP address (the IP is stored only as a one-way hash for spam and abuse protection). We do not sell your data or use it to train any public AI model.

13. Communications & consent

By submitting a form or asking an assistant to email you, you consent to receive service-related and transactional messages about your request, and, if you opt in, a limited number of follow-ups. Every non-transactional message includes an unsubscribe link, and you may opt out at any time. You are responsible for the accuracy of any contact details you provide.

14. Contact & notices — we do not receive postal mail

The only way to reach us is the contact form on this website. We do not publish a contact email address or telephone number, and we do not receive, monitor, open, or accept postal mail, couriered items, or any physical deliveries — any mail or delivery addressed to AideaMaker LLC will not reach us and should not be sent. Send all communications, requests, and any notice you wish or are permitted to give us through the contact form; we will respond to the address you provide. We may give you notice by email, by posting on the site, or through the Service.

15. Third-party services

The Service may rely on or link to third-party services (for example, AI providers, email-delivery providers, or hosting). We do not control and are not responsible for third-party services, their content, or their terms, and a reference or link is not an endorsement. Your use of a third-party service is governed by that party's terms.

16. Disclaimers

THE SERVICE AND ALL CONTENT AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY OUTPUT OR ESTIMATE WILL BE ACCURATE OR SUITABLE, OR THAT DEFECTS WILL BE CORRECTED. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIDEAMAKER AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICE OR ANY AI OUTPUT OR ESTIMATE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100). Liability under a separate written custom-software agreement is governed by that agreement. These limits are a fundamental basis of the bargain and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18. Indemnification

You will indemnify, defend, and hold harmless AideaMaker LLC and its owners, members, officers, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your content or submissions, your violation of these Terms or any law or third-party right, or your reliance on any AI output.

19. Termination

You may stop using the Service at any time. We may suspend or terminate your access to all or part of the Service at any time, with or without cause or notice. Provisions that by their nature should survive termination — including Sections 3, 5, 8, 10, 11, and 16–25 — survive.

20. Governing law & dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Please first try to resolve any dispute informally through the contact form. If a dispute is not resolved within 30 days, you and AideaMaker agree it will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, seated in Bexar County, Texas. You and AideaMaker waive any right to a jury trial and to participate in any class, collective, or representative proceeding. Either party may instead bring a qualifying individual claim in small-claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction in Bexar County, Texas to protect its intellectual property or confidential information. Any claim must be brought within one year after it arises, or it is permanently barred to the extent allowed by law.

21. Changes to these Terms

We may update these Terms at any time. The current version always governs, and material changes take effect when posted with a new "last updated" date; your continued use after a change means you accept it. Material project terms are set by your written agreement, which prevails over these Terms for that engagement.

22. General

These Terms, together with the Privacy Policy and any written agreement for a paid engagement, are the entire agreement between you and us regarding the Service and supersede prior understandings. If any provision is held unenforceable, the rest remain in effect and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, agency, employment, or joint venture. We are not liable for any failure or delay caused by events beyond our reasonable control.

23. Embeddable AI agent & hosted services (clients)

As part of a paid engagement we may provision for you an embeddable AI agent (a chat agent you place on your own website through a snippet we supply), a per-tenant management portal at a subdomain we assign, and/or a hosted agent page we host for you. These client services are part of the Service and are also governed by your written agreement (Section 9), which prevails if it conflicts with these Terms. If you use them, you ("Tenant") agree that:

  • Your responsibility for your sites and your users. You are responsible for the websites on which you embed the agent, for the people you invite to your portal (each portal user acts for you, and "owner" users can manage your configuration, keys, and limits), and for the end users and visitors who interact with your agent. You will use the services only for your own lawful business and will not enable, embed, or resell them for anyone else.
  • Bring your own AI key. The agent runs on your AI-provider API key. You supply and pay the provider directly for all usage, you are responsible for complying with the provider's terms, and you authorize us to send your agent's requests to that provider on your behalf. We are not a party to, and are not responsible for, your relationship with your AI provider. We store the key you provide encrypted at rest and do not display it back to you in full once saved; you must be the authorized holder of any key you submit. We are not responsible for loss, misuse, or unauthorized use of your key that results from you or someone you authorized sharing it, storing it insecurely elsewhere, or granting portal access to someone you should not have trusted — report a suspected compromise through the contact form and rotate the key with your provider immediately.
  • Widget sessions are scoped and treated as untrusted. Content submitted through the embedded agent widget travels over a signed, origin-restricted session token tied to your registered domain. A visitor interacting with the widget receives no elevated capability, no access to your portal or account, and no ability to act on your behalf beyond generating a chat reply — we treat all visitor input to the widget as untrusted, and nothing it sends grants a capability that was not explicitly configured.
  • API and portal credentials. Where we issue an API key, webhook secret, or other credential for your portal or agent, it is confidential, provisioned to you alone, and you are responsible for all activity under it. We may rate-limit, rotate, or revoke any such credential at our discretion to protect the Service, and you must notify us promptly through the contact form if you believe one has been compromised.
  • Spend and usage limits; automatic suspension. You set monthly spend and token limits for your agent. We enforce them with a pre-call check and will automatically pause ("suspend") the agent when a limit is reached; the agent will not answer again until you raise the limit or the period resets. Limits, pausing, and any alerts are provided as a convenience on a best-effort basis and are not a guarantee against overage; you remain responsible for all usage and charges incurred under your key. We do not guarantee the agent will be available, uninterrupted, accurate, or error-free, and Sections 3, 16, and 17 apply fully to the agent's output and availability.
  • Content and conduct. You will not use the agent, portal, or hosted page to violate Section 7 (Acceptable use), to handle data you are not permitted to handle, or in any way that creates risk to the Service or others. We may suspend or remove any agent, domain, key, or account, and verify domain ownership before serving, to protect the Service, comply with law, or address non-payment, abuse, or risk.

24. Electronic signatures (ESIGN/UETA)

Where we provide an agreement for electronic signature (for example through a secure signing link), you consent to do business electronically and to use electronic records and electronic signatures. You agree that your electronic signature is your legal signature and is as valid and enforceable as a handwritten one under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), that you are the person identified and are authorized to sign, and that the signed record and its associated audit trail (including timestamps and an integrity record we keep) may be used as evidence of the agreement and your consent. You may request a paper copy of a signed agreement, and you may withdraw consent to transact electronically before signing, through the contact form — withdrawing consent means we may be unable to provide the relevant service electronically. You are responsible for keeping your signing link confidential and for the accuracy of the information you provide when signing.

25. Tenant & end-user data

For the client services in Section 23, the conversations between your agent and your visitors, the leads it captures, and the knowledge and configuration you add are your data. As between you and us, you are responsible for that data and for giving your visitors any privacy notice and obtaining any consent the law requires for an AI assistant that records and processes their messages; we process it only to operate, secure, and support the services for you, as described in our Privacy Policy. We do not sell your data and do not use it to train any public AI model. Agent conversations are retained on a rolling basis (currently about 90 days) and you can export or delete your data from the portal; captured leads are kept separately so they are not lost to that rolling deletion. You must not store in the agent, knowledge base, or portal any data you are not permitted to process, and you will not submit other people's passwords, payment-card or financial-account numbers, government identifiers, or special-category or regulated personal data except as expressly agreed in writing.

26. How to reach us

Use the contact form on this site for any question about these Terms, including any legal or privacy request. As noted in Section 14, we do not receive postal mail and do not publish a contact email address or phone number; the form delivers your message to our private inbox and we reply to the address you provide.

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